Refund policy

Digital products and refunds

LoopLiora Crochet sells digital crochet patterns and related resources. No physical goods are shipped or need to be returned.

Change of mind

Except where applicable law provides otherwise, we do not offer refunds for a change of mind after the digital files have been downloaded or accessed. Please read the product description, language, sizing information and included resources before purchasing.

File problems or duplicate purchases

If a file cannot be downloaded, is damaged, is incorrect or is not as described, please contact us so we can investigate and help resolve the problem. Duplicate purchases and requests relating to file issues are reviewed individually. Depending on the issue and your applicable rights, a solution may include restored access, a corrected file or a refund.

How to request help

Email yassindigital10b@gmail.com or use our contact form. Include your order number, the email address used at checkout, the product name and a description of the problem. For duplicate purchases, include both order numbers if available. Do not send payment card details.

Consumer rights

This policy does not limit statutory rights for faulty, inaccessible or misdescribed digital content, or any other mandatory consumer rights. For consumers in the European Union or United Kingdom, where a statutory withdrawal right applies, it is lost for immediately supplied digital content only when the applicable legal requirements are met, including prior express consent and acknowledgement of the loss of that right. Downloading alone does not automatically remove those rights.

Approved refunds

When a refund is approved, it is issued to the original payment method. The time it takes to appear depends on your payment provider.